Welcome to Braze Themes
1. Hi, and welcome to Braze Themes! Throughout these terms and conditions, we’ll be referring to Braze Themes as ‘we’, ‘us’ or ‘the company.’ All references to you (i.e. the customer) will refer to ‘you’ or ‘the customer’ – or any variation thereof.
2. Braze Themes was created to help new and established webmasters, web designers and online business owners improve the visual appearance, user experience and overall appeal of their websites. By creating an account with Braze Themes, you’ll gain access to an extensive library of exclusive themes, templates and so much more besides.
3. Please note that by accessing the Braze Themes website, you agree to abide by all terms and conditions set out in this document. If you choose to open an account with Braze Themes, you subsequently agree to abide by all additional terms and conditions that apply to our members and customers only.
4. Braze Themes is a subsidiary of Kudometrics Technologies – a leading web design, development and digital marketing agency staffed by highly experienced personnel. If you require any products or services that are not available via the Braze Themes website, we invite you to check out Kudometrics Technologies by clicking this link.
5. If you are unable or unwilling to comply with any of the terms and conditions set out in this document, you are forbidden from accessing the Braze Themes and making use of the services we provide. Should you require clarification of any of the terms and conditions in this document, please contact our customer support department before using the Braze Themes website.
6. All products listed on the Braze Themes website are our exclusive property and may not be used or duplicated (in whole or in part) without our express permission.
Browsing and Membership
7. Browsing: The products and services we provide are marketed exclusively at adult audiences, aged 18 years or over. We do not knowingly or willingly offer any services or information for the use of individuals under 18, nor do we intentionally collect the private data of web users under this age. By accessing and browsing our website, you confirm that you are at least 18 years of age and may therefore use our services accordingly
8. Membership: It is forbidden for anyone under the age of 18 to sign up (or attempt to sign up) for a Braze Themes account. Our services are restricted exclusively to adults aged 18 and over – younger web users are forbidden from opening memberships with Braze Themes and purchasing the products we provide.
9. Account Information: In order to sign up for an account with Braze Themes, you will need to provide certain items of personally identifying information. This may include your name, location, e-mail address, date of birth, telephone number and full billing information. You are under no obligation to provide this information, but will be unable to buy any products from Braze Themes if you do not provide the required information when prompted
10. Your Responsibility: It is the responsibility of the customer to ensure that the information provided when opening an account with Braze Themes is accurate, up-to-date and complete. You must also ensure that the payment information you provide when purchasing products from Braze Themes is accurate and that the payment comes from an account you are authorized to use.
11. Restricted Browsing: For legal and commercial reasons, the services of Braze Themes are restricted to certain countries and territories only. Under no circumstances must a customer attempt to use VPNs or similar proxies to access or use Braze Themes from a prohibited territory.
How the Purchase Process Works
12. Unlike some, we don’t simply sell the ‘rights’ to use the themes and templates we create. When you purchase a product from Braze Themes, you acquire exclusive rights to it, and it is yours for life. We immediately transfer ownership of the theme or template, after which you are free to do with it as you like.
13. This also means that the price you see is the price you pay – no hidden extras or additional costs incurred. If planning on purchasing multiple themes or making regular purchases with Braze Themes, contact a member of our customer support team to discuss preferential rates.
14. As an added bonus, every product purchase with Braze Themes comes with free lifetime updates as standard. This means you will never have to pay for an update at any time in the future, adding up to unbeatable value for money with every theme and template you order.
15. If you have any questions or concerns as to which themes and templates are suitable for your website, simply reach out to a member of the team at Braze Themes anytime for an obligation-free discussion.
16. Please note that in order to place an order with Braze Themes, you will first need to open an account. Head over to our ‘Privacy Policy’ for more information on the data required to open an account, and how we both use and safeguard the information collected from customers.
Terms of Buying
17. When placing an order with Braze Themes for any of the products featured on our website, you expressly consent to the following terms of buying:
- You have considered and verified the appropriateness of the theme or template for your website and your intended applications for it.
- Once the purchase process has been completed, there is no allowance for cancellation or returning the item.
- We do not promise to keep backup copies of our products, meaning replacements may not be offered if your master copy is erased or corrupted.
- Refunds will only be provided in accordance with the terms and conditions set out in our Refund Policy, which you’ll find detailed below.
If you are not 100% confident in your choice of theme or template, contact a member of the team at Braze Themes for further advice before buying. If you purchase the wrong item by mistake, the company is under no obligation to provide a complete or partial refund.
Warranties Provided by Braze Themes
18. The company offers the assurance that all products listed will be suitable for the purposes described and function in a manner as indicated in the description. If you require clarification of any of the information in any of our product descriptions, please contact Braze Themes before placing your order.
19. We also guarantee that the price listed for each product at the time of purchase is accurate. However, additional taxes may be payable on top of the base purchase price, depending on your location and jurisdiction. It is the responsibility of the buyer to ensure they understand their tax liabilities in the location in which they are based.
20. In the unlikely event that you are overcharged or quoted an incorrect price, please contact the team at Braze Themes and we will make the necessary adjustments.
21. Braze Themes works hard to ensure that all information provided on the company’s website is accurate, up to date and representative of the products and services we provide. However, we are unable to offer guarantees of 100% accuracy – we therefore accept no liability for any losses or damages incurred due to inaccurate or out of date information featured on our website.
Refund Policy
22. The customer accepts that due to the nature of digital content, refunds (partial or full) will only be provided in the unlikely event that the product is faulty, was described inaccurately or does not fulfil the purpose for which it was designed.
23. All refund requests with appropriate justification will be fairly considered by the company. However, Braze Themes is under no obligation to provide full or partial refunds in any of the following instances:
- A product is purchased by mistake
- The buyer changes their mind
- A functional product was bought for the wrong purpose
- A customer lacks the expertise to use the product
- The product’s description was misread or misunderstood
Please submit all refund requests directly to the Braze Themes team via email.
24. If Braze Themes chooses to offer a full or partial refund in any of the above instances, the funds will be provided in the form of a credit note against future purchases. Monetary refunds back to the original payment method will only be provided if Braze Themes is found to be at fault and the refund request is therefore considered justified.
Intellectual Property
25. Braze Themes is the sole legal owner of all products and content featured on the company’s website. This includes but is by no means limited to the design, layout, compilation and general architecture of the Braze Themes site, extending to logos, colour schemes and all published content.
26. The customer is expressly forbidden from copying, distributing, modifying or in any way interacting with the content of the Braze Themes in any way that goes beyond its intended purpose.
Our Use of Your information
27. Privacy: Braze Themes needs to collect certain types of private information to enable customers to purchase the products featured on our website. Please refer to our ‘Privacy Policy’ for more information.
28. Customer Responsibility: If you believe your payment information or any of your payment data has been used to make a purchase from Braze Themes without your consent, please contact a member of our customer support team immediately.
Links to External Websites
29. Please note that all links to external websites are provided purely for reference purposes and do not constitute recommendations or guarantees of quality or safety on the part of Braze Themes.
30. Upon clicking any of the links that appear on the Braze Themes website, the customer accepts full responsibility for their actions and anything that occurs subsequently. Our company accepts no liability for any loss or damage incurred due to the use of the links on the Braze Themes website.
31. In addition, the terms and conditions of the third-party websites in question are enacted the moment the third-party links are clicked. It is the responsibility of the customer to consult these terms and conditions in full, in order to ensure their understanding and compliance.
Right to Refuse
32. At Braze Themes, we reserve the right to refuse the sale of our products (and/or access to our website) to anyone at any time and without providing notice or justification. Specifically, we will actively seek to prohibit those we believe may be using our products for illicit purposes, or who may be attempting to make purchases fraudulently.
33. In addition, we will exclude anyone who refuses upon request to provide the personal information needed to fulfil the purchase process. Likewise, anyone found to be providing inaccurate, incomplete or erroneous information of any kind will be excluded from Braze Themes and the services we provide.
Customer Support
34. We will, to the best of our ability, provide every customer with the information and support they need to make the most of their Braze Themes purchases. However, dissatisfaction with the information and support provided by Braze Themes does not constitute grounds for a partial or full refund.
35. The team at Braze Themes makes every effort to respond to all customer questions and concerns in a timely and professional manner. However, we are unable to guarantee specific response times, due to unpredictable demand and our finite customer support capacity.
36. We ask that if you have any questions or concerns regarding any of the terms and conditions in this document, please seek clarification before using our website or the services we provide. Send us an email at [email protected] with details of your request and we will get back to you as soon as possible.
